Yeah I know we're never going to see AP increase production and I know it's not super easy to do either. I just wish AP would focus on a fix like that, since it would buy them some time, rather than change around a phone reservation system.
It's like a phone lottery all over again - instead of being a lottery for an item, it's a lottery for a time slot to shop. So now instead of a 1-step process where you get the item on the phone, they turned it into a bullshit 2-step process where you have to first get a time slot (time slots are limited and will fill up), and then you go to the store and MAYBE you have a chance to get an item.
I realize that tons of phone calls were probably hard and obnoxious for the shopgirls to handle, but rearranging the "reservation" system because of it is probably the most mentally-challenged solution I can think of.
AP sits on piles of money and then whines and profusely apologizes that it can't manage the volume of orders during new releases. It's like they don't understand they are creating the problem.
Sorry for being so salty. Not directed at you.